Refund policy

At Qetah, we are committed to delivering high-quality products and an exceptional shopping experience. If you experience any issue with your order, we are here to help.

Returns & Exchanges

• You may request a return or exchange within 14 days of receiving your order.
• Items must be unused, in their original condition, and returned with all original packaging and accessories.
• Qetah reserves the right to decline any return or exchange request that does not meet these requirements.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or damaged during shipping:

• Custom-made or personalized products.
• Pre-order items once production or order processing has commenced.
• Gift cards (where applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs. We will review the issue and arrange an appropriate solution as quickly as possible.

Refunds

• Once the returned item has been received and inspected, you will be notified of the outcome.
• If approved, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider or bank.

Shipping Costs

• Original shipping charges are non-refundable unless the return is due to an error on our part or a defective item.
• Return shipping costs may apply unless otherwise determined by Qetah.

For any questions regarding returns or exchanges, please contact our Customer Service team using the details provided on our Contact Us page.