Shipping policy
Shipping & Delivery Policy
At Qetah, we are committed to preparing and delivering your orders with care, ensuring every package reaches you in excellent condition.
Order Processing
- In-stock orders are typically prepared within 1–2 business days after payment confirmation.
- Business days exclude Fridays and official public holidays.
Pre-Orders
- Products available for pre-order will be clearly identified on the product page.
- Estimated preparation times vary by product and will be displayed before checkout.
Shipping & Delivery
- We offer shipping within Kuwait and to selected international destinations through trusted shipping partners.
- Shipping fees and delivery times vary depending on the destination and shipping method selected at checkout.
Orders Containing In-Stock and Pre-Order Items
If your order includes both in-stock and pre-order items, the order may be shipped together once all items are available, or in separate shipments, depending on the nature of the order and our shipping arrangements.
Delivery Delays
Delivery times are estimates only and may be affected by circumstances beyond our control, including weather conditions, customs procedures, or courier delays. Should this occur, we will do our best to keep you informed.
Shipping Address
Customers are responsible for providing complete and accurate shipping information. Qetah is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.
Order Receipt
Please inspect your order upon delivery. If you receive a damaged or incomplete order, kindly contact us within 48 hours of receiving your package and provide clear photographs so we can assist you promptly.